Muhammad Usman

Software Engineer III

Cisco Systems • August 2020 – Present

Bangalore, India

• Leading development of unified enterprise portal for reverse logistics operations, serving executives, engineers, and factory-floor operators with AI-driven anomaly detection reducing manual resolution steps.
• Developing chatbot interface for ML-powered PCB fault diagnosis, achieving 50% reduction in repair time across two pilot factories.
• Enhanced Knowledge-Based Search system integrating Service Requests, RMAs, and failure reports, achieving 30% reduction in failure analysis time.
• Led migration of 10+ monolithic applications to Kubernetes microservices, improving scalability by 10× load handling.

Technical Undergraduate Intern

Cisco Systems • January 2020 – June 2020

Bangalore, India

• Built Grafana dashboards monitoring CI/CD tool adoption across hardware manufacturing pipelines, achieving 100% adoption.
• Enhanced backend logic to enforce pipeline-only deployments, ensuring consistent hardware testing with latest code.
• Created comprehensive user documentation with Sphinx to streamline onboarding and enable independent usage.

Google Summer of Code

Wikimedia Foundation • May 2019 – August 2019

• Improved Wikipedia's cross-language article recommendation pipeline by integrating user engagement metrics, achieving 50% latency reduction.
• Contributed to 2× increase in editor engagement and 3.2× increase in article creation rates through enhanced recommendation quality.